Frequently asked questions

Music Streamers

How do I reset the network adapter on a Summit based music server?


  1. Disconnect the power and network cables from the unit.

  2. Plug in just the power cable and wait 10 minutes.

  3. After 10 minutes, disconnect the power cable.

  4. Now reconnect the network and power cables and the unit will be discoverable from the Ovation Configuration Utility.




I’m not hearing audio from the supplied USB DAC?


1: If the USB DAC was connected after the unit is powered on, you’ll want to reboot the unit so that it’s able to detect the DAC. Within the configuration utility, select Action => Reboot.

2: There are 2 ports on the USB DAC, you’ll want to make sure you’re using the left port.




The music service is not playing or skipping through tracks?


1: If the account password has recently been changed, you’ll want to update the account credentials within the Ovation Configuration Utility.

2: Streaming services like Pandora and Spotify only allow one stream per account, so you’ll want to make sure the account is not in use on multiple devices or outputs at the same time.




I’d like to remotely manage my client’s server; how do I do this?


  1. The first step will be to forward port 9720 to the Solo or Duet.

  2. Now open up the Ovation Configuration Utility and select Address Book.

  3. Now select Add and enter in the external IP address.

  4. Double-Click to select the unit.

  5. Under Discovered Servers, double-click on the unit to connect to it.





Movie Servers

I’m getting a 169.254.x.x IP on my EPIC movie server?


The movie server may have run into an IP conflict with another device on the network.

To reset the network adapter, you’ll want to press the front power button once to initiate a graceful shutdown. Once the server has powered down, disconnect the network adapter and power on the server. Once the server has reached the cover art GUI, reconnect the network cable and navigate to the network settings using the supplied IR remote and dongle (Main Menu => Set Up => Network => Local Area Connection) and change the IP address.