Authorized dealer support hours are Monday thru Friday 8:30AM to 4:30PM Pacific Time
Please note that technical support is for professional integrators only...
Driver support is email only, if you have a question please review the setup videos or email a question below:
In order to reduce support wait times, please have the following items ready for our tech support staff:
1) Serial number
The Fusion serial number will start with either 00 or 000 and will be located on the back or bottom of the unit.
2) Remote support login
Please download the following software to start the remote control tool TeamViewer Quicksupport.
3) Port forwarding & external IP address
To troubleshoot an Ovation Music Server through port forwarding, we will need the below ports forwarded to the internal IP address of your Ovation streamer. We will also need to know the external IP address to the site.
For the legacy music servers, we will need port 22 (TCP) forwarded.
For Summit music servers (Solo/Duet/CS-200), we will need ports 22 and 9720 (both TCP) forwarded.