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TECHNICAL SUPPORT

Authorized Dealer Support

Important Support Note:

Authorized dealer support hours are Monday thru Friday 8:30AM to 4:30PM Pacific Time


(925) 217-1233

 

Please note that technical support is for professional integrators only...

 

Driver support is email only, if you have a question please review the setup videos or email a question below:

 

In order to reduce support wait times, please have the following items ready for our tech support staff:

 

1) Serial number - The Fusion serial number will start with either "00" or "000", and will be located on the back or bottom of the unit

 

2) Remote support login - Please download the following software to start the remote control tool TeamViewer Quicksupport. If you are running on a newer version of TeamViewer (11 or 12), you will need to close that version before running the below link.

 

Download

 

3) Network ports forwarded & external IP address To do any firmware updates or troubleshooting with an Ovation streamer, we will need some network ports forwarded to the internal IP address of your Ovation streamer.

For the legacy streamers, we will need port 22 (TCP) forwarded.

For Summit OS machines, we will need ports 22 and 9720 (both TCP) forwarded.

Email support a question...